Locals Guitars & Music - 1005 Davis Dr. Apex, North Carolina - 919-362-9229

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Locals Guitars & Music Policies

Privacy

Your personal information will never be sold or intentionally given away. Please take a moment to review the information below so that we can keep our relationship on the right path.

General Information Collection

We obtain information in a number about you in a number of ways. Including, but not limited to, email correspondence, direct mail, wish lists, phone conversations and personal accounts. This information is used to facilitate transactions, keep you informed (of specials or new product and feature announcements) and let us know that we are on the right track in our product selection. This generally includes name and email address only.

Cookies

Many sites use "cookies" to enhance the browsing experience. Cookies are basically bits of personal info that is stored on your computer that tells our site software about your recent visits with our site. Many people choose to disable cookies on their browser in an effort to remain anonymous and safeguard their info from businesses who would sell that information. Locals Guitars & Music does not, nor will it ever sell or exchange your information. While cookies are necessary for certain features like the "Wish List" and will speed up a transaction process, they are not necessary to browse the site.

Children

Although we do present some products that hopefully will be of interest to children. We ask that children under the age of 13 obtain permission to use our site and all transactions must be conducted by an adult.

Opt-out

You may, at any time, choose to be removed from our lists and/or terminate your account. Send us an e-mail and we'll remove you from our list.

Security

Any information collected beyond name and email address is done so using a process called "SSL" or "Secure Sockets Layering" to encrypt your data. Using this process, your information is transmitted just as safely as if it were given over the phone.

Consent

By using this site, you agree to the terms outlined above and accept that LOCALS GUITARS & MUSIC is not responsible for information stolen from this site by any unauthorized parties and relinquish any claims that may occur as a result.

Payment Options

Check Cards - We accept check cards that carry the VISA or MasterCard logos.
Credit Cards - We accept VISA, MasterCard, Discover and American Express
Money Orders
Paypal - Use in our on-line cart or over the phone. Use info@localsguitars.com
Personal Check - We'll happily accept your personal check! Shipping will be delayed for 10 days to allow check to clear.
Shopping Cart - Real-time processing of check cards, credit cards and Paypal transactions including instant shipping quotes.

Shipping

Shipping Options

Our preferred shipping method is UPS, but if you prefer, we'll gladly ship via FedEx or US Postal as well.

Damaged Shipments

Though we package all items carefully, occasionally some damage in transit occurs. We insure all shipments. In the event of obvious damage, upon receipt refuse the shipment. If damage is concealed, contact the local office of the shipping agent and request an inspection. Locals Guitars & Music cannot file claims on any packages that have not been inspected. The package will be returned to us and we will re-ship another piece of merchandise to you.

UPS toll free 1-800-742-5877 (1-800-PICKUPS)
FedEx toll free 1-800-463-3339 (1-800-GOFEDEX)

Warranty Info

With the exception of some used gear, Locals Guitars & Music is an authorized dealer for everything that we sell. Should your gear ever require service we can assist you in locating a service center in your area.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and LOCALS GUITARS & MUSIC reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, LOCALS GUITARS & MUSIC will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with our Return Policy.

Returns

Approval Period

If you are not completely satisfied with your purchase, return it in the same condition in which it was received, with "all original packaging" includes power supplies, cables, owners manuals, packaging materials, etc. for a full refund (excluding shipping charges). Return arrangements must be made within 48 hours. Please be sure to pack the unit in the manner in which it was sent to you and insure the box for the purchase price. Books, videos, microphones and harmonicas and instrument mouth pieces (due to health regulations) are not returnable unless determined to be defective.

Defective Merchandise

We take the time to inspect instruments before shipment. Rarely does a piece of defective merchandise leave Locals Guitars en route to a customer. Should your package arrive and the contents be found to be defective, please contact us immediately so we can resolve your problem and arrange for return or replacement.

 

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